DialResults® Scriptbuilder Version 7 sets the standard for contact center scripting tools.

The latest release of DialResults® Scriptbuilder Version 7 sets the standard in contact center script creation tools. The robust HTML based editor allows for rich formatting in all aspects of an agent script, but the real power is found in the customizable script buttons. Each script button is configurable to provide any number of call center operations and real-time data-driven navigation. From hanging up the call, starting and stopping call-recording, and placing a call to a third party or navigating to the next script page based on agent-entered data, the DialResults® Scriptbuilder gives the call center professional powerful flexibility in customizing scripts for their target market.