Features that give you the Competitive
Screen Pop passes the call and caller
record to the agent desktop simultaneously
for intelligent customer care.
Call Transfer allows agents to easily
transfer calls and data to any other
agent logged onto the system or to
any other third party number for confirmation.
Call and Agent Reporting provides
real-time reports by agent and/or
campaign so you can make well informed
timely decisions. The system can integrate
with Crystal Reports and other report
packages as well, allowing you to
generate all the reports you need.
PC-Based Telephony puts your phone
right on the computer screen, making
phone functions simple and efficient.
Agent Conferencing allows your supervisors
to quickly and easily interact with
your agents and customers to improve
the quality and efficiency of responses
Agent Scripting contains a built-in
browser application to allow easy
data collection right in the agent
scripts through the use of HTML and
ASP and allows changes to the scripts
as needed. Data is integrated back
into the customer record, always keeping
it up to date.
Multiple Simultaneous Campaigns allows
you to run several outbound and/or
inbound campaigns together to maximize
the strengths of your agents and optimize
your line usage.
Database Integration allows you to
use your existing ODBC database in
Graphical, Highly Visual Interface
using state-of-the-art, drag and drop
tools makes using the system as simple
as can be.
Remote Agent Log-On allows an agent
working remotely to log onto DialResults®
as if they were working right in the
home office giving you practically
DialResults uses the latest in hardware and software technology available.
Use of Aculab dialing cards and the latest Microsoft programming languages
ensure our system is cutting edge both now and in the future.