System Architecture

Server System Architecture includes:
• Open Architecture: C³ Server and Aculab hardware with optional    development toolkit allows integration with existing or custom    applications.
• Windows 2000/2003 and Windows 2000/XP or Thin Client Workstations
• Integrates with most PBXs
• Integrates with Asterisk
• Scalable software architecture

The C³ components are designed for the Windows 2000/2003 servers to interface with and manage the services of C³. C³ is an open architecture system allowing integration with any desktop application via its customizable interface, and can be used in conjunction with most PBXs.

C³ supports a full client server implementation. The C³ client and server components run in a Windows 2000/2003 environment. C³ is designed around a distributed computing philosophy that consists of a core message distribution routing system which integrates a number of specialized support, server and application modules. These modules either support or provide functionality for the various C³ Server applications.

System overhead is handled by C³ server components or services – Database Communications Server, Campaign Server, Agent Server, Business Intelligence Server, Call Control, Telephony Servers, Administrative Console, and Agent Console all connected to one another through flexible IP-based protocols. This connection strategy coupled with the open architecture built into the C³ Server Components results in system scalability and the software's unique ability to support feature enhancements, including customized features. In addition, the Distributed System Architecture and TCP/IP connectivity allow supervisor, agent, and administrator applications to be run anywhere on the network whether a LAN, WAN or over the Internet. Each server can be mounted on separate boxes or combined depending on desired load distribution.

C³ is built on Microsoft's powerful SQL Server Platform allowing easy access to your data while providing reliability, stability and security. In addition C³'s component design and architecture allows for simple integration with other databases including legacy database systems.

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