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Predictive Dialers Architecture

System Architecture

Server System Architecture includes:
• Open Architecture: C3 Server and Aculab hardware with optional    development toolkit allows integration with existing or custom    applications.
• Windows Server 2000/2003/2008 and Windows 2000/XP/Vista/7 or Thin Client Workstations
• Integrates with most PBXs
• Integrates with Asterisk
• Scalable software architecture

The C3 components are designed for the Windows 2000/2003/2008 servers to interface with and manage the services of C3. C3 is an open architecture system allowing integration with any desktop application via its customizable interface, and can be used in conjunction with most PBXs.

C3 supports a full client server implementation. The C3 client and server components run in a Windows 2000/2003/2008 environment. C3 is designed around a distributed computing philosophy that consists of a core message distribution routing system which integrates a number of specialized support, server and application modules. These modules either support or provide functionality for the various C3 Server applications.

System overhead is handled by C3 server components or services – Database Communications Server, Campaign Server, Agent Server, Business Intelligence Server, Call Control, Telephony Servers, Administrative Console, and Agent Console all connected to one another through flexible IP-based protocols. This connection strategy coupled with the open architecture built into the C3 Server Components results in system scalability and the software's unique ability to support feature enhancements, including customized features. In addition, the Distributed System Architecture and TCP/IP connectivity allow supervisor, agent, and administrator applications to be run anywhere on the network whether a LAN, WAN or over the Internet. Each server can be mounted on separate boxes or combined depending on desired load distribution.

C3 is built on Microsoft's powerful SQL Server Platform allowing easy access to your data while providing reliability, stability and security. In addition C3's component design and architecture allows for simple integration with other databases including legacy database systems.



Predictive Dialers
Dialing Features
Workstation Consoles
System Architecture
Open Architecture
Windows 2000/2003 Foundation
Integrates with most PBXs
Scalable Design/Architecture
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