System Architecture:

The highlights of the DialResults CT Server System Architecture include:

• Open Architecture – DialResults Software Telephony Server and Dialogic® Hardware with optional development toolkit allows integration with existing or custom applications. It also includes Open Architecture Database Integration with any ODBC compliant database.
• Windows 2000 Network Operating System and Windows 95/98 or Thin Client Workstations (includes most DialResults features)
• Integrates with most PBXs
• Scalable software architecture

DialResults Integrated CT Server has been designed for the Windows 2000 operating system to interface with and manage the services of DialResults Software Telephony Server (TSTS). TSTS is an open architecture system allowing integration with any desktop application via its customizable interface to DDE clients and servers, and can be used in conjunction with most PBXs. Industry-standard Dialogic Hardware is used.

DialResults supports a full client and server implementation. The server components of DialResults run in a Windows 2000 environment, while the various client application components run on any version of Windows. As a product designed around the CT Server and distributed computing philosophy, DialResults consists of a core message distribution routing system which integrates a number of specialized support, server and application modules. These modules either support or provide application functionality.

System overhead is handled by three DialResults Server Components – Call Control, Agent Server, and TSTS connected to one another through the Broadcast Server Component. This connection strategy coupled with the open architecture built into TSTS results in good system scalability and the software ' s unique ability to support feature enhancements. In addition, the Distributed System Architecture and TCP/IP connectivity allow supervisor, agent, and administrator applications to be run anywhere on the network whether a LAN, WAN or over the Internet.

The software is controllable by, and can be integrated with, host database systems via its flexible Visual Basic and ODBC interface. Starting with a host or legacy database, loading campaigns, managing and tracking calls, and re- integrating the relevant call data back to the host database is easy with the tools provided in DialResults. The DialResults Integrated CT Server employs a graphical user interface that is highly visual and conforms to the latest Windows interface design standards.