Converged Communications Center Solution

A Cost-Effective, Comprehensive Contact Center Solution

• Optimize Resource Management
• Increase Service Profitability
• Improve Customer Loyalty

DialResults® C³ Converged Communication Center is a powerful and affordable communication solution for designing and managing a growing contact center, enhancing the customer experience, and improving agent productivity.

C³ encompasses the broad functionality required by next-generation contact centers, including the ability to handle customer contacts in any media (voice calls, voice mail, e-mail, web integration, collaboration, and fax) and at the same time, facilitating fully-integrated routing, monitoring, recording, reporting and administration for all customer interaction activities.

C³ embraces an open architecture, specifically designed for the rapidly changing needs of today's contact centers. It is an intuitive, easy to use, turn-key solution and can be customized to meet the specific needs of any contact center. With C³, you don't change the way you do business to fit the system. Rather C³ can easily accommodate your business style. In addition, as technology evolves, you will have a system that can integrate with the latest state-of-the-art hardware and software.

By fully integrating key contact center components into a single system, C³ lets you concentrate on your business instead of your technology integration challenges.

• Eliminates Complex Multi-Vendor Integration
• Enables Easy, Remote System Management
• Empowers Distributed Call Centers via VoIP

Our unique and comprehensive out-of-the-box solution provides a scaleable, flexible, and integrated infrastructure, delivering feature-rich solutions that are migration-friendly and Internet-ready.