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The DialResults Difference
DialResults has been offering Call Center Solutions since 1997. Headquartered
in Mesa, Arizona, DialResults develops and sells contact center solutions
throughout North America and together with its partners markets and
sells CTI solutions in India, Pakistan, the Middle Eastern Regions and
Central America.
Converged Communication Center
is DialResult's flagship product. It is a scalable and pluggable communication
platform, incorporating Predictive Dialing, IVR, ACD, Digital Call Recording,
VoIP, Hosting and Analytics for designing and managing today's modern
call centers with a seamlessly integrated solution. C2/3
is next generation software designed for today's advanced hardware.
The founders of DialResults
observed a reoccurring trend in the call center industry... unstable
software and the tendency of customer support to falter or fail entirely
after the sale was made. In response to this observation, these seasoned
call center professionals dedicated themselves to developing a predictive
dialer product firmly rooted in leading-edge technological advances
and backed by solid customer support. The result was the intuitive C2/3
Converged Communication Center.
Since 1997, DialResults has offered professionals in the call center
industry advanced, leading-edge DialResults, auto dialer technology,
power dialers and predictive dialing solutions. Offering education,
products and support services, DialResults C3 Converged Communication
Center systems provide solutions suited to any predictive dialing environment
in any type or size of call center. Companies specializing in marketing,
business and financial services, mortgage, fund raising, collections,
appointment setting and home improvements are among the many using DialResults
solutions for their call center needs. No matter what type of operation
your firm specializes in, DialResults C2/3 offers a predictive
dialing solution suited to your company's needs, size and character.
At DialResults, we pride ourselves on our decades of combined experience
in all aspects of the call center industry. We are confident that we
can offer you predictive dialing products, tools, information and services
that are perfectly suited to your needs and unmatched by any of our
competitors.
The C2/3 Converged Communication Center predictive dialer
solution is appropriate for use in call centers of any size-whether
you operate a call center with hundreds of agents or a small call center,
DialResults can offer predictive dialing solutions to help you achieve
your goals. Our goal is to help you reach-and exceed-your goals, while
saving you thousands of dollars. If you are interested in learning more
about predictive dialers or the advantages of predictive dialing over
manual dialing, feel free to browse this site or contact us for details.
If you are unsure of the benefits of predictive dialing or you don't
know what solution is the right one for you, our representatives would
be happy to discuss with you your needs and the options available to
you. Let the experts at DialResults put their expertise to work for
you...call today for your price quote. (888) 839-3613.
Converged Communication Center
C2/3 Technology
Today's fast paced market moves so fast that the wrong telephony equipment
can be outdated in months. DialResults® C3 Web enabled Predictive
Dialer solutions enables you to understand your computer telephony technology
while utilizing cutting-edge automatic dialer software that fits within
your budget.
Customized to fit you
The top-quality, open architecture of our call center software and computer
telephony allows you to access your business requirements and customize
your application to fit your unique requirements.
The C2/3 solution
consists of eight major software components or services: Database Communication
Services, Campaign Services, Agent Services, Business Intelligence Services,
Call Control Services, Telephony Services, Administrative Console, and
Agent Console. Each service can be located on the same server, each
on its own server, or any combination in between. Inter-module communication
uses a lightweight chunky network protocol. This ensures minimal network
communication for maximum scalability. All components are written in
C# .NET or C++ .NET. The performance and power of these languages gives
the product its reliability and ease of support. - more -
The C2/3 Administrative
Console provides the one-stop-shop for all the user interfaces required
to administrate, configure, and monitor the system. Via intuitive and
familiar interfaces the Administrative Console gives the management
of the call center the power to view live statistics, generate reports,
optimize system configuration, monitor agents, and administrate campaigns
and call lists. Through configurable user-levels the administrative
console provides different interfaces appropriate to administrators,
supervisors, and technical support staff.
C2/3's Agent Console
provides a lightweight shell interface for all agent operations. The
Agent Console can be run in various modes for changing environments
for being a toolbar for the telephony controls, to being a host for
web-based scripts, to containing a custom application for powerful scripting
applications. The agent consoles modularity from the agent server allows
for pluggable third-party agent applications to be easily integrated
into the C2/3 system.
Manual Dialing is no longer competitive or even sufficient. Companies
who intend to establish market presence and long-term survival have
recognized that the move to predictive dialing is inevitable. DialResults
provides you the tools can maximize the benefits of today's market with
an eye towards tomorrow's.
Targeted Solutions
Our predictive dialer increases your online productivity, including
data capture, targeting, marketing and scripting information to ensure
optimum success in your calling environment. We keep you ahead in a
competitive marketplace and technology-sensitive era with call center
software and automatic dialer software.
Why DialResults?
The face of the call center industry is changing. Learn more on how
we drive the
technology.
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