Welcome

Welcome to the Setup Wizard. This will walk you through entering in all of the required information that we need to get your call center software setup and configured per your requirements. This wizard will allow you to enter in your company information, view our system requirements, Enter Campaign Info, Add your Agent names and permissions, Enter Call Result Codes and Recall Times and upload your initial dialing/calling lists and Script. Please note that you must complete all of the steps in order for any information to be sent to our engineers. If you have additional specific instructions please email them to us at support@dialresults.com.

Company Information
Contact Information
System Requirements

Pre Installation Requirements:
Before we begin the implementation of software it is crucial to ensure that your site or home agent's locations meet the minimum requirements of our software.

Supervisor and Agent Station Minimum System Requirements:
Please consult your Systems Administrator to ensure your PCs meet the followingminimum system requirements:

  • Pentium IV 1Ghz Processor or Greater
  • 512 MB of RAM
  • 100 MB Network Interface Card (NIC)
  • Windows XP or newer Microsoft OS
  • USB headset or headset for Sound Card
*  My system meets or exceeds the above system requirements.

Internet and Bandwidth Requirements:
From your ISP you need to ensure you meet the following requirements:
  • 100KB Per Concurrent User bandwidth (up and down)
  • Each Supervisor and Agent station must be on an operating network with internet access.
*  My system meets or exceeds the above bandwidth requirements.


Campaign Info Enter the 10-digit phone number you want displayed on Caller ID when you dial out.
Agent Names
Call Result Codes How do you want your agents to disposition data?
As an example:

Enter your Call Result Codes below, following the example above:
Uploads

Please provide your data lists in *.csv format and ensure they contain a header row. Please also only send fields that you would like to be displayed to your agents as we will import all records and columns unless you specify not to. Lists must also be pre-scrubbed against any applicable DNC lists. If your data is complicated please include a document to explain field structure. In the future it will be easier for you to load data as we will have a profile for you and can import the data quickly.

Please provide us an electronic version of the script that you will be using for your agents. This should include all the verbal text and outline any data you wish the agents to collect while they are on the phone with the customer. Please limit the script to one page for trial purposes.